Frequently asked questions:
Why am I getting a bill from Drs Gritzman & Thatcher?
Pathology deals with the examination of body tissues and fluids by microscopy and laboratory testing in order to provide your doctor with information needed for diagnosis and treatment.The bill you receive from Drs Gritzman & Thatcher Inc. could be for one of the following:
- The examination of your tissue – a biopsy or surgical specimen submitted to us by your doctor.
- The examination of a cytology sample – often a Pap test or fine needle aspiration.
What are my payment options?
- Cheque. Via post (P.O. Box 89, Pinegowrie, 2123) or in person at the laboratory. Get Directions.
- Credit card. We accept credit cards. Contact our accounts department during weekdays from 7.00am to 5.00pm at 011 886 0112. You can also pay in person at the laboratory. Get Directions.
Internet electronic funds transfer (EFT). Our account details are as follows:
- First National Bank
Hyde Park Branch
Branch Code 255805
Account Number 50330439833
Important: Please specify your Remittance number (at base of account) and Surname under beneficiary reference and fax through proof of payment to 011 886 0257.
Why did my Medical Aid not pay the full amount?
Anatomical Pathology is a labour intensive medical specialty, using predominantly imported consumables and reagents. Each specimen is personally examined by a Specialist Pathologist, who issues your individual report. There are no computer generated reports. It is therefore not always possible to charge rates which will be reimbursed by all Medical Insurance companies nor by all options of specific Medical Insurance companies. For this reason, we prefer that the patient settle directly prior to claiming his portion from the Medical Insurance. In certain instances your Insurer will pay the laboratory their portion. In any event you are ultimately responsible for payment of your account, and should ensure that all details on your account are correct, before submitting the account to your Medical Insurer. Drs Gritzman and Thatcher Inc is a private pathology laboratory and our policy is to ensure that each patient is afforded the internationally accepted best level of care to necessary to achieve accurate diagnosis to ensure correct future treatment and prognosis. We believe in continuing innovation and implementation of the most up-to-date diagnostic modalities available.
Where are you located?
Drs Gritzman and Thatcher Inc are located at No. 4 Main street Bordeaux. Get Directions.
Did you bill my Medical Insurance?
Once the report on the tests requested has been issued, all accounts are sent directly to the Medical Insurer whose details have been provided to Drs Gritzman & Thatcher by your referring doctor.
In the event that the account remains unpaid after 30days, a copy is then sent to you at the address provided to Drs Gritzman and Thatcher Inc on the request form which accompanies your specimen.
Your statement will indicate any payments received and the name of the Medical Insurance that Drs Gritzman and Thatcher Inc have on record. You should also receive an explanation of benefits from your Medical Insurer that matches the total billed, adjustments and balance due that are listed on your statement.
Please note that you are ultimately responsible for payment of your account, and should question non-payment of the account with your Medical Insurer.
Who do I contact if my account has been referred to a collection agency?
You should contact the collection agency : Daly, Morgan & Associates (Pty) Ltd, Building 8, Parc Nicol, 3001 William Nicol Drive, Bryanston, 2021.
E-mail [email protected]